FAQS
1. How long does order processing take?
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been shipped, you will receive a confirmation email containing your tracking information.
2. How long does shipping take?
Estimated delivery times vary depending on your location:
- United Kingdom: 3-5 Business Days
- United States: 7–12 Business Days
- Canada: 7–12 Business Days
- Australia & New Zealand: 8–15 Business Days
- Europe: 6–12 Business Days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or courier delays.
3. How can I track my order?
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor the status of your shipment at any time.
4. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards, as well as other trusted payment options available during checkout. All transactions are processed through secure, encrypted payment gateways.
5. Can I cancel or modify my order?
Yes. If your order has not yet been processed or shipped, you may request a cancellation or modification within 24 hours of placing your order. Please contact our customer support team as soon as possible for assistance.
6. What is your return policy?
We offer a 30-day return policy. Items must be unused, unworn, in their original condition, and returned with all original tags and packaging. Please refer to our Return & Refund Policy for complete details.
7. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days. The refund will be issued to your original payment method.
8. Do you ship internationally?
Yes. We proudly ship to customers in the United Kingdom, United States, Canada, Australia, New Zealand, and most European countries.
9. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes, or import fees determined by your country's customs authorities. These charges are the responsibility of the customer.
10. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number along with clear photos of the item so we can resolve the issue promptly.
11. My package is delayed. What should I do?
Occasionally, shipping delays may occur due to weather conditions, customs clearance, or courier issues. If your order has exceeded the estimated delivery timeframe, please contact us and we will gladly investigate your shipment.
12. Is my personal information secure?
Absolutely. We use industry-standard SSL encryption and secure payment technology to protect your personal and payment information. Your privacy and security are our highest priorities.
13. How do I choose the correct size?
Each product includes a detailed size guide to help you find the perfect fit. If you need additional sizing assistance, our customer support team will be happy to help.
14. Do you restock sold-out items?
Some popular products may be restocked based on demand. We recommend subscribing to our newsletter or checking back regularly for updates on product availability.
15. How can I contact Wearliy?
If you have any questions or need assistance, we're always here to help.
📧 Email: info@wearliy.shop
📞 Phone: +44 344 736 9000
📍 Address:
174–176 Oxford Street
London, W1D 1NX
United Kingdom
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday: Closed