Refund policy

At wearliy, we want you and your pets to be completely satisfied with every purchase. If you are not entirely happy with your order, we are here to help.

1. Returns & Eligibility

  • 30-Day Return Window: You have 30 days from the date you receive your item to request a return.

  • Item Condition: To be eligible for a return, your item must be unused, unwashed, free of pet hair or odors, and in the same condition that you received it. It must also be in its original packaging with all tags and accessories included.

  • Non-Returnable Items: For hygiene and safety reasons, used grooming products, hygienic items, and final clearance items cannot be returned unless they arrive defective or damaged.

2. Return Process

  1. Submit a Request: Contact our customer care team at support@wearliy.shop within 30 days of delivery. Please include your order number, receipt or proof of purchase, and the reason for your return.

  2. Review & Approval: Once your request is approved, our team will provide you with the return shipping address and instructions on how to send your package.

  3. Ship Your Return: Securely package the item to prevent damage during transit. Please note that customers are responsible for paying their own return shipping costs unless the return is due to a defect or our error.

3. Refunds

  • Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed back to your original payment method within 5–7 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as processing times may vary.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at support@wearliy.shop with photos or videos of the issue. We will arrange a free replacement or issue a full refund at no extra cost to you.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

6. Contact Us

For any questions regarding our Return & Refund Policy, please reach out to us:

  • Email: support@wearliy.shop

  • Address: 189 The Grove Dr, Los Angeles, CA 90036, United States

  • Store Name: wearliy